Refund & Cancellation Policy

Cancellations

Non-personalised orders can be cancelled for a full refund up to 48 hours before the required date.

Personalised items

Because personalised gifts are made to order using materials chosen for you, they are not eligible for refund or exchange unless faulty. Please carefully review your personalisation details before completing your order.

Faulty items

If your order arrives damaged or is not as described, contact us within 24 hours of delivery with photographs and we will make it right — replacement, credit or refund at our discretion.

Change of mind

Change-of-mind refunds are unavailable for personalised or made-to-order items. Store credit may be offered at our discretion.